Refund & Returns Policy

Last Updated: August 2026

At Essentials Hoodie UK, we want you to be satisfied with your purchase. If you are not completely happy with an item, you may be able to return it in accordance with the conditions outlined below.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, you must contact us within this period and provide your order details.

Items returned after the applicable return period may not be accepted.

2. Return Conditions

To be eligible for a return, products should be:

Unworn and unused
In their original condition
Free from stains, odors, damage, or signs of wear
Returned with original tags and packaging where applicable
Accompanied by the relevant order information

We reserve the right to refuse a return if the product does not meet these conditions.

3. Items That Cannot Be Returned

Certain items may not be eligible for return for hygiene or other reasonable reasons, including products that have been:

Worn or used
Washed
Damaged after delivery
Altered or modified
Returned without original tags or packaging where applicable

If an item arrives faulty or damaged, please contact us before returning it.

4. How to Request a Return

To request a return, please contact us by email:

Email: support@essentialshoodies.uk

Please include:

Your full name
Order number
Item(s) you want to return
Reason for the return
Photographs if the item is damaged or defective

Our customer support team will review your request and provide further return instructions.

Please do not send an item back before receiving return instructions from our support team.

5. Return Shipping Costs

Unless an item is faulty, damaged, incorrect, or does not match the order, the customer may be responsible for the cost of returning the product.

Original shipping charges may not be refundable where the return is made because you have simply changed your mind, subject to applicable consumer rights.

Where the return is due to an error on our part or a defective product, we will review the circumstances and provide an appropriate solution.

6. Faulty or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide photographs and your order number so we can investigate the issue.

Depending on the circumstances, we may offer:

A replacement
A refund
Another appropriate resolution

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

8. Partial Refunds

In certain circumstances, only a partial refund may be available, particularly where:

The product has been used or worn
The product has been damaged after delivery
The item is missing original components
The product has lost value because of handling beyond what is reasonably necessary to inspect it

9. Exchanges

If you need a different size or item, please contact us before returning your order.

Exchanges may depend on product availability. If the requested replacement is unavailable, we may offer another suitable resolution.

10. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the standard return procedure may apply.

11. Delivery of Returned Items

Customers should use a reliable tracked delivery service when returning items.

We cannot guarantee that a return will be received if no tracking or proof of postage is available.

Please keep your return postage receipt and tracking information until the return has been processed.

12. Consumer Rights

Nothing in this Refund & Returns Policy is intended to limit or exclude any rights you may have under applicable UK consumer protection laws.

Where applicable, your statutory rights remain unaffected.

13. Contact Us

For return or refund enquiries, please contact:

Essentials Hoodie UK
Location: London, United Kingdom
Email: support@essentialshoodies.uk

Please include your order number in your email so that we can assist you more efficiently.

14. Policy Updates

We may update this Refund & Returns Policy from time to time.

Any changes will be published on this page with the updated revision date.